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  • Where do I access my subscription information?
    Click the link below and then click on the little gear on far right. You can cancel your subscription here. If you need to change your credit card information you will need to login to either Paypal or Stripe, whichever you used to sign up. We do not house any of your financial information. If you are cancelling, though not required, we would appreciate you answering 4 quick questions about our service that is completely anonymous. Click on Questionnaire.
  • Receive a discount for all referrals you send with your unique link.
    For every person you refer to our services you will receive a 10% discount each month for every month they continue their subscription. With enough referrals you essentially could receive a free subscription. For you to get "credit" for their referral, they will need to use your unique link to sign up. To generate that link, go to the #upgradechat-use-here channel and type in /refer (no space and all lowercase). Copy the link that is generated within that channel and send it to your friend. This will tie the discount to your account automatically.
  • Who can I contact if I need help?
    You can contact Cindy. Her discord is SPPCindy and email
  • How to use the search function in Discord.
    You can search simply by stock symbol or from a specific user then type in the specific stock symbol or phrase you want here.
  • Where is the link for the live stream.
    When you joined you most likely received a private message from Cindy with a short “cheat sheet” to the room that also contain the live stream link. The link does change from time to time but that happens everyone is notified. But the current live stream link can always be found in the #video-stream channel and is highlighted in blue.
  • My live stream is no longer working or is frozen.
    Refresh your browser. Check the live stream channel to make sure you have the latest link.
  • My audio is no longer working.
    Try disconnecting from the Voice channel and reconnect. If it persists, completely log out of Discord, and log back in. For those familiar, check the Task Manager (Windows) for any processes that did not close and end those. Then log back in. If that is unfamiliar, reboot your pc.
  • Do you have a beginner guide to Discord?
    We do not, however here is a guide that Discord has provided for beginners in the link below:
  • If someone else is streaming other than Tim, how do I see their screen.
    Click on the name of the person sharing the screen in the voice channel then “watch stream”. Then you have an option to "pop out" the screen to detach it from the channel. After doing this you can move it around your screen like Tim's. This is through Discord and not our normal streaming service.
  • How to setup notifications for specific channels.
    Go to your personal settings Then scroll down to Notifications use these settings. Then go to any channels you want to be notified when something new is posted and right click on the little gear. You can set the notification up there.
  • Discord is to noisy!
    To adjust the sound notifications and dismiss all the continuous sounds: Then scroll down to the Notifications tab, then scroll down from there till you see below.
  • Why can't I hear anything on the live stream?
    There is no audio on the live stream. To hear the host you need to connect to the VOICE CHANNEL. Your mic is automatically muted. Only team members will be heard here.
  • Are all the charts trade ideas?
    Yes, but not all are used in the room specifically for trades but can used if once catches your eye. Part of our process is to gather all the stocks that are sitting in a highly favorable pattern position that look visually ready to run and post them in the proper channel. Those are then pared down to the highest potential percentage returns. From there we select around 20 stocks to hold for the year and trade around. There are also charts for “trades only” and not investing vehicles which we specify.
  • What types of trades are you focused and time frames?
    Primarily short to intermediate term trades. From those we trade around them which can result in day trades. Short term can range from 3-6 weeks while Intermediate trades can be from 3-6mos. Depending on how the pattern details unfold, we assess whether to hold longer term. For the room trades, we use commons, longer dated options and leaps. Our shot callers and other traders in the room can use shorter dated or ODTE options alongside those. We also trade futures daily as well.
  • Can anyone join the main chat and ask questions.
    Absolutely! We encourage participation which is what our community is built on. There is no “dumb” question in our room. We are all here to learn and improve our skills. While the learning curve to an ever-expanding market can be vast, we can lean on each other and share what we have learned. Whether you are seasoned vet or a newbie just beginning, everyone has something of value to share. We love this community of brilliant and kind people who are always willing to help one another.
  • Do I need to be in the room all day to use our services?
    No, you do not. There are many videos you can access and an abundance of information you gather each night scrolling back through the main chat feed. Tim also does evening sessions of charting and questions at least one night a week as well. You can access the room and channels 24/7 as well.
  • What do the charting channels mean?
    The channel categories are grouped by stocks that are all in the same intermediate to long term pattern position. They are based off the main archetype we use to create all the models for each financial instrument. We affectionately call this the “Stetin Theory” (Tim hates it). *see footnote We have identified 4 major patterns from the overall model that help define where the stock sits positionally and how each setup tends to trade. Our classic “chair patterns” (examples here and here) can be found within each of these on all time frames as well. As part of the “chair” it creates a “seat position” and “legs” as you can see here in Tim’s chart art. Within these patterns you will see bits and pieces of traditional technical analysis you are used to seeing. Expansion (Blue Sky)– example here These stocks are the best of the best companies that lead the market. Positionally they are moving out of a long period of consolidation where a mathematically measured move tends to happen surpassing all-time highs (Blue Sky). They have the potential to expand out to a much larger scale and percentage of returns. Retest – example here These stocks are well above their 50% line on their way to retest their all-time highs and tend to be in a momentum position. 50%-MID – example here These are stocks are currently at or approaching the 50% line between their all-time highs and lows. It’s a decision time or line in the sand where the stock either breaks out above or drops back into the channel below. They have one of two outcomes: It either is trying to reach out toward the “Retest” category or drops below and stays in the “Doom Loop” category. It’s a cautionary yet profitable position and should be traded with tight stops. For continuation moving higher, it would “typically” break out above the 50% line then back test the former line of r resistance it broke out of which now should become support to continue moving higher. For contraction moving lower, it would typically either fail at the retest of the 50% line or temporarily break through just above and then fail back testing that line falling back into the lower channel. We call this move a “Prairie dog”. Doom Loop – example of chart compared to Nasdaq correction model here and added despair slope here. These stocks are based off the Nasdaq doom loop model. These can be trading vehicles but would not be considered investment opportunities unless they break out of this loop as described above. These tend to be traps for longs. Most people “think” they are buying at a low for a monster move that will not come for potentially years, yet there are channels they bounce around that can be successfully traded. It is vital you know and see the channels and exit every time a peak is reached within a channel even when testing it’s 50% line. These stocks tend to not hold their gains and quickly fall back to the last support for retests or can easily fail lower supports. There are two ways this pattern occurs: * When dealing with anything pertaining to investing or trading, you will always need to be aware of the overall market and sector strength when scaling into a position.
  • How do I learn more about Tim's unique charting style?
    Tim has developed a self-taught style that leans heavily toward an artistic approach stemming from his natural drawing abilities. To create the historic model for each stock, he goes through a process of “sketching” out the overall form which you see on larger chart time frames. This phase of the model formation is where the overall direction and shape of the pattern(s) is identified thus producing the forecast ed projections. Exact entries, exits and/or timing is not the goal however may be the result. This is the overall direction and a good idea of how those will be affected. Once the model is in place, he then moves to smaller time frames to “mold” the intricate details. Here you will find the more precise entry/exit zones and timing expectations. Week by week he constantly shapes and molds the model with as many details as possible. During this process you will see the intricate patterns unfold that is intended as a guide for your risk model.
  • Is there a legend to understand the different chart colors?
    Because Tim has charted for over 20 years, his style has changed somewhat. He has also charted thousands of financial instruments over that time due to his work at a prominent hedge fund. Unless the company is new, it is rare you will find an instrument he has not charted. To make all of these the same would take a significant amount of time where his research would come to a halt. So, each chart colors may look differently than others. What is consistent, is the colors within each chart. Because he initially works with the entire history of that instrument, each pattern within that model is clearly defined and repeated with the same color coding.
  • What are some resources that are available to study his style?
    We are in the process of putting together an educational series but that is taking a bit of time. However, Tim is by heart an educator and loves to share what he has found within his own research to help others. If you are available, the best solution would be tuning in during the day and watching the live stream or a portion of it as he charts. You are also free to ask questions when he is in the room. Beyond that, scroll through the chart channels and you will find a treasure trove of charts and videos with detailed explanations of why he sees what he does.
  • What are the terms Tim refers to?
    Take a look at the Glossary of Terms. Most of the terms that are referred to are there with examples.
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